At this time, for all rings other than TAMU, TAMU Galveston & SHSU, it is required that we have the ring in order to properly make the RingWraps. Note- if you have a TAMU, TAMUG or SHSU ring but are wanting to customize your RW with colored gemstones, a different metal, etc, it is required that you send in your ring.
If you require customization, we will send you a prepaid fully insured UPS shipping label so you can send us your ring, or you can leave it with us at a trunk show or at our Dallas showroom.
If your ring needs resizing or shows signs of heavy wear and tear, we must custom make the RingWraps. This process generally takes 3-5 weeks. There is no additional fee for us to customize the RingWraps. Metals other than 10k yellow gold will incur an additional fee.
Custom orders are non-returnable/ non-refundable and considered FINAL. There is a great deal of time, labor and love invested by both our team and our jewelers into hand crafting each set of custom RingWraps. When we make custom RingWraps, they are made to fit that ring specifically, and made completely from scratch starting with a unique CAD design. This is the reason custom order sales are final.